Vitte Agile and Pro

Read this entire section before installing or turning on the unit. Improper use can damage the dispenser, void the warranty or put your safety at risk.

Power supply

• Rated voltage: 220 V~ / 50–60 Hz. Check that your electrical supply matches the voltage on the unit's label.
• The unit requires a grounded outlet in good condition. Grounding is mandatory for your safety.
• Plug it into a circuit with enough capacity and avoid sharing the outlet with other high-power appliances (refrigerators, ovens).

Cord and connection

• If the cord or plug is damaged, do not use the unit: it must be replaced by the manufacturer or authorized personnel.
• To unplug, pull the plug, never the cord. Do not handle the plug with wet hands.

Handling the unit

Inert gas (argon or nitrogen)

Keep the cylinder away from heat sources and in a stable position. Do not puncture it, strike it or expose it to fire. Replace the cylinder with the unit turned off, following the manufacturer's instructions. How to open and close each type of cylinder is explained in section 4.

Intended use

• Designed to serve wine and other still alcoholic beverages (not sparkling). Sparkling wines do not damage the unit, but their gas can cause dripping or splashing when pouring, so they are not recommended.
• Indoor use only, at room temperatures up to 30 °C, away from direct sunlight and moisture. Not suitable for storing food.
• In businesses, follow the regulations on the sale of alcoholic beverages: in Argentina and most countries in the region, sales to minors under 18 are prohibited. We promote responsible drinking.

Connectivity

• The tablet needs internet (Wi‑Fi) to sync with the management panel and, on the Pro, to identify customers, take payments and receive orders from phones.
• If the internet goes down, see "If the internet goes down" in section 9.

Data protection Pro only

• If you register customers (name, phone, email, balance), you are responsible for processing that personal data in accordance with the laws of your country.
• Use that information only to operate the service and do not share it without consent.

Data backup

• Essential: the customer list with their balances (Pro). It is your customers' money and, if lost, it cannot be recovered. Download it in Excel every day from the management panel (section 13).
• Recommended: the consumption and cash register reports, if you want to keep your own history of sales and cash counts.
• You do not need to back up wines or users: Vitte manages them, and wines are a shared catalog.

What the Vitte Agile and the Vitte Pro are, how they differ and how they grow with your business.

Vitte dispensers preserve opened wine for more than 20 days using inert gas, pour by the glass in configurable sizes and cool at 1 or 2 temperatures. They are operated 100% from a connected touch screen: they have no physical buttons.

Agile and Pro

The physical unit is the same in both models.

A unit that grows with your business

The Agile always holds 3 bottles. The Pro starts with one 3-bottle module and expands by adding modules of 3, up to 6 or 9 bottles, as your business grows: these are the Pro Max 6 and the Pro Max 9, a Pro with 2 or 3 modules and a single tablet. Unlike fixed-capacity units, you don't need to replace the machine to expand your selection.

• During a service call, only one 3-bottle module stops: the rest of the unit keeps working.
• It is easier to move 3-bottle modules than a 9-bottle machine.

What you can do

• Touch screen with an image of each wine, its pour sizes, prices and tasting notes.See example
• AI-assisted wine entry from the web panel: add a wine by taking a photo of its label.See section 6
• Web management panel: wines, machines, pour sizes and prices; on the Pro, also customers and reports you can download in Excel.See section 13
• On-screen indicators: connection status and temperatures.See diagram
• Multi-language and multi-country (Spanish, Portuguese and English), with cloud sync.See where to change it
• Pro · Customer identification by QR code or card, with their own account and balance.See section 10
• Pro · Built-in payments: internal balance topped up at the register, or digital wallet (Mercado Pago / PIX).See section 10
• Pro · Ordering from a phone: the customer chooses the wine and pour size on their phone and confirms at the unit.See example

Designed for

• Businesses: with the Pro, identify customers, charge by the glass, track consumption and keep reports from the panel.
• Home: a premium experience with a screen, a visual catalog and control of the unit.

What each part of the unit and of the home screen is.

Touch tablet

• It is mounted on the front of the unit. The unit has no physical buttons: everything is operated from the screen.
• From it you pour, identify the customer (Pro) and open the configuration.
• It connects to the internet over Wi‑Fi to sync with the cloud and the management panel.

The home screen, part by part

1 2 3 4 5 6 7 8

1

Customer QR code (Pro). The customer scans it with their phone camera to sign in to their account or register. It refreshes automatically every 45 seconds. It can be hidden from the panel (section 6).

2

Logo. Tap it to see the loaded wines and pour. The venue's logo is managed by Vitte: once uploaded, it appears instead of the Vitte logo. Depending on the country or region, there may be a fee.

3

Menu button. Opens four options, all password-protected: Cleaning (section 15), Configuration, Calibration and Temperature (section 14).

4

Stop. Immediately stops any pour in progress, at all positions. Use it in case of any spill or error.

5

Connection status. The number is the server response time in milliseconds. Green: good connection. Orange: some delays. Red: unstable connection, check the Wi‑Fi. Tap it to see the details (section 12).

6

Set temperatures for each zone and the divider notice: "Place divider" when the two zones have different temperatures, "Remove divider" when they are the same. With several modules, there is one line per module.

7

App version number. Support may ask you for it. If the unit controls volume, the liquid level indicator also appears here (section 12).

8

Unit type: "P" if the unit is owned, "Rental" if it is rented. This is information for support: they may ask for it during a support call.

Rest of the unit

• Dispensing system: three spouts and three positions per module. Each bottle hangs from its hanger with a suction hose, silicone bushing and knurled nut (section 7).
• Cooling and lighting: cooling zone with 1 or 2 temperatures (5 to 19 °C) and interior LED lighting.
• Inert gas: argon or nitrogen, with an external cylinder (½ m³ ≈175 bottles or 1 m³ ≈350, depending on local availability) or, where available, a small internal cylinder (≈30–35 bottles). The cylinder depends on the region and the terms of sale (section 4).
• Other: magnetic top cover and 220 V power cord with ground.

Modules and temperature zones

Everything described so far applies to one 3-bottle module. By adding modules, a single tablet can handle up to 6 or 9 bottles; the wine screen shows the buttons "Module 1", "Module 2" and "Module 3".

If your venue is very busy, each module can have its own screen, at an additional cost, to serve more customers at once.

• Each module is configured separately for 1 or 2 temperatures.
• With 2 temperatures, the left position (position 1) is always the coldest; positions 2 and 3 form the other zone.
• Any combination is possible: see them all in Cooling combinations (section 14).

Technical specifications

From the moment you receive the unit until it is on and connected to the internet.

Physical installation

• When you receive the unit: check the box for dents or damage before unpacking (take photos for insurance; you have 48 h to file a claim). Remove the top cover and check that there is no damage.
• Electrical: 220 V (or 110 V on units made to order: check the rating plate), grounded outlet.
• Location: a firm, level, ventilated surface, away from sunlight and direct heat. Leave at least 10 cm behind, 5 cm on each side and 15 cm above clear for ventilation, including inside a cabinet.
• Rest time before plugging in: 4 h if it was always transported upright; 24 h if in any doubt.
• Gas: check that the cylinder is connected and open (see The gas, below).

Space required

Unit dimensions plus the minimum clearance for ventilation (10 cm behind, 5 cm on each side and 15 cm above):

To open the door all the way, also leave about 37 cm clear in front: the open door extends 369 mm in front of the unit.

The gas

The gas has two functions: it preserves the wine, because it takes the place of the air inside the bottle and keeps it from oxidizing, and it pushes the wine out of the bottle when pouring.

The wine is preserved with argon or nitrogen. The cylinder depends on the region and the terms of sale:

• External cylinder, the usual option. Its size depends on local availability: commonly ½ m³ (about 175 bottles) or 1 m³ (about 350); larger cylinders also work. Its color follows each country's rules (for example, orange in Argentina and brown in Brazil).
• Small internal cylinder (800 cm³, about 30 to 35 bottles): available, but not included from the factory in every region.

Opening the gas: small cylinder (internal, 800 cm³), if your unit has one

• On top of the cylinder there is an aluminum cap that works as a valve: counterclockwise opens, clockwise closes.
• It comes closed from the factory.
• To open: turn it between a quarter and half a turn, never more.
• To close: turn it clockwise until it stops.
• The pressure gauge (dial) always shows the cylinder pressure, whether it is open or closed. If it shows nothing, the cylinder is empty.

Replacing the small cylinder (internal)

When the pressure gauge reads zero or very low, replace the cylinder with a full one (for refills, see section 16).

1. Turn off the unit and unplug it.
2. Remove the top cover: it is held by magnets and lifts straight up.
3. The cylinder is in the back left corner. Close the cap by turning it clockwise until it stops.
4. Lift the cylinder out, holding it by the body.
5. Disconnect the hose: press the connector ring against the regulator and, while holding it, pull the hose out.
6. On the new cylinder, connect the hose by pushing it all the way into the connector. Pull gently to check that it is locked in.
7. Put the cylinder back in place and open the cap between a quarter and half a turn (see above). Check that the pressure gauge shows pressure.
8. Put the top cover back on and turn on the unit.

Opening the gas: external cylinder

• The valve is on top of the cylinder and is easy to spot.
• To open: turn it counterclockwise. It can be opened all the way, but one turn is enough.
• To close: turn it clockwise until it stops.
• To read the pressure on the pressure gauge, the valve must be open: with the valve closed, it may read zero even if the cylinder is not empty.

Where to place the external cylinder

The external cylinder always goes outside the unit. On the Pro Max 6 and Pro Max 9 it is the standard option (small internal cylinders are optional, depending on the region), and a single external cylinder supplies the 3 modules of a Pro Max 9 without any problem.

• It doesn't need to be next to the machine. It connects with a thin 4 mm PVC hose that fits through a small hole or any gap.
• The hose can be up to 3 m long, so the cylinder can be kept out of sight: inside the cabinet the machine sits on, or behind it.
• It can stand upright or lie down.

On units with 2 or 3 modules (Pro Max 6 and Pro Max 9) a single cylinder is enough: a main hose comes out of the regulator with a T fitting at each module, and the last T is capped. The Pro Max 9 uses three T fittings; the Pro Max 6 is the same, with two.

First startup

1. When you turn on the unit, the tablet starts up on its own.
2. The Vitte screen does not appear right away. First you will see "Loading environment… Please wait". Wait for the system to finish starting and for the home screen with the Vitte logo to appear.
3. If the screen does not turn on, press and hold the top right button on the back of the tablet until the Android symbol appears, then release it.
4. Wait for the unit to reach temperature before loading the bottles. If you are going to pour right away, load them already chilled (section 7).

Internet connection (Wi‑Fi)

The tablet comes with Android set to the language of the country of sale: Spanish in Argentina, Portuguese in Brazil and English for other markets. The English texts, which are the ones shown in the video, are given in parentheses.

1. Swipe down from the top edge of the screen. The quick settings panel opens.
2. Press and hold the Wi‑Fi icon (the first one in the row) until the list of networks opens.
3. If the Use Wi‑Fi (Use Wi‑Fi) switch is off, turn it on.
4. Tap your network, enter the password and tap Connect (Connect).
5. Check that Connected (Connected) appears under your network's name. Go back to the app with the ◀ button at the bottom.

Once connected to the internet, continue with linking the unit (section 5).

For the tablet to work with your account, it must be linked to your venue and your machine. We usually do this at the factory or during the setup video call.

What linking is

• It associates the tablet with your company, your venue and your machine in the Vitte system.
• It is done only once, with a 6-digit provisioning code that Vitte gives you.
• The code is valid for 5 minutes and can be used only once: ask for it when you are already in front of the machine.

Step by step

1. On the main screen, tap the menu button (the circle at the bottom right). Four icons appear.
2. Tap the gear (Configuration). The «Enter» window appears.
3. Type the configuration password (factory default: 1234) and tap Accept.
4. Tap Connection and language.
5. Tap Reload configuration (Vitte) and type the 6-digit code. If the keyboard covers the buttons, tap the green check mark on the keyboard to close it.
6. Tap Confirm. A green bar appears at the top: «Configuration loaded: Company…, Venue…, Machine…», and the Company and Branch fields are filled in.
7. Tap Save and then Accept on the «Configuration saved» notice. If you don't tap Save, the linking is not stored.
8. Tap Back twice. The machine returns to the main screen, ready to operate. In the management panel, the machine shows as online.

If the machine gets unlinked

If the tablet doesn't show the main screen or shows as offline in the panel, follow the steps in the FAQ «The machine got unlinked or shows as offline» (section 16).

With the unit linked, the next step is to add the wines and assign them to each position (section 6).

How to add wines, place them in each position, and set the pour sizes and what is charged for each. Everything is done in the web management panel (section 13) and the tablet picks it up automatically.

Adding a wine

1. In the panel, go to Wines → List of Wines and tap New.
2. In «Autofill with AI from the label», upload a photo of the front label and, if you want the tasting notes, another of the back label. You can take it with the Camera or choose a File, and crop it.
3. Tap Read labels with AI. The system fills in name, winery, variety, origin and notes.
4. Review the details, correct anything needed and fill in the bottle price, the volume and the image (500 kB max). Tap Save.

Placing a wine in a position

1. In the panel, go to Machines → List of Machines and choose machine, module and position.
2. Tap New Wine to choose a wine from the catalog, or Load wine with AI to add a new one and place it directly in that position.
3. Review the three pour sizes (Tasting, Half glass, Glass) with their volume and price, and tap Save.

On that same screen, each position shows:

Pour sizes and prices (Preferences)

In the panel, Preferences sets, for the whole venue, how many ml each pour size has and how much is charged. The prices of each pour size are calculated automatically from each wine's bottle price.

How the price of each pour size is calculated

Pour size price = bottle price × pour size ml ÷ bottle ml × (1 + margin), and then rounding is applied.

To change prices for the whole venue, change the margins or the rounding and tap Save: all positions are recalculated.

Fixed price for a wine

If you want to charge a different price for a wine at your venue, on the wine's page check «Fix prices for this venue (don't use Preferences calculation)» and type the price of each pour size. Pour sizes you leave empty or at 0 are still calculated with the margins.

Preferences also has a Pro option: show or hide the customer QR on the tablet screen (section 10).

How to hang each bottle in the machine, how to purge, and what to do when you change a bottle.

Loading a bottle

1. Uncork the bottle.
2. Check whether the bottle is very full (almost to the top). If so, pour out a little wine: when you insert the hose, the liquid rises and may overflow.
3. Insert the suction hose into the bottle.
4. Place the bottle on the hanger and push it all the way up, until it stops against the knurled nut (the textured wheel you turn with your fingers).
5. Tighten the nut. As you turn it, the hanger's silicone bushing expands inside the bottle neck, where the cork was. The more you tighten, the more it expands and the firmer it holds.
6. With the bottle secure, turn it so the label faces forward and check that it hangs firmly and doesn't come loose.

Purging and the first glass

• First bottle in a new machine: at the factory the machine is tested with water, and a little remains in the line. Do a very small dispense to purge the circuit before serving the first glass: pour a Tasting, or use the Express cleaning from the Cleaning menu (section 15). Either works.
• Switching to a very different wine (without finishing the previous bottle): about 2 to 3 ml of the previous wine remain in the line. It's best to purge the same way.
• If the previous bottle ran out completely: no purge needed. When the wine runs out, the gas that comes out cleans the line.

Changing a bottle

If the machine tracks volume (see «Infinite bottle», below), tell it you loaded a new bottle so the level resets to full:

From the tablet

1. On the main screen, tap the level indicator (top left) and then the circle of the bottle you changed.
2. Type the configuration password.
3. Tap I changed the bottle (refill) and confirm with Yes, refill.
4. If the bottle isn't 750 ml or isn't full, type the actual ml in Volume (ml) and tap Save.

From the panel

In List of Machines, at the corresponding position: Change for Current Bottle if it's the same label, or choose another wine if you changed labels (section 6).

Infinite bottle

Machines leave the factory in «infinite bottle» mode.

With volume tracking, the machine keeps count of what's left in each bottle and won't enable a pour size if there isn't enough wine. In practice, customers see this as a malfunction: they call the server, waste their time and order anyway, and the venue ends up changing the bottle too early, with waste.

With infinite bottle, the machine stops tracking volume and always enables the pour sizes. If the bottle runs out mid-pour, the full pour is charged, but the wine cuts off and foam comes out (gas only). The customer notices and tells the server, who changes the bottle and tops up what was missing. The customer is happy and nobody at the venue has to keep an eye on the system.

This feature came from the venues' daily operation, not from the technical design: in practice it proved more useful than strict volume tracking. Even so, volume tracking is still available for those who prefer it. You change it in the panel, under My Machines (Pro), or on the tablet, under Configuration → Operation (Agile); see section 9.

• With infinite bottle: the level indicator and the remaining ml don't appear, and you don't need to report bottle changes.
• With volume tracking: you see the level indicator (section 12) and the remaining ml of each wine, pour sizes that can't be filled are grayed out and, when you load a new bottle, you have to report it (above, «Changing a bottle»).

Everyday use: from the main screen to the poured glass.

Step by step

1. On the main screen, tap the logo. If age verification is on, the code or date of birth is requested first (section 10).
2. The wines of each module appear: one card per bottle with label, winery, variety, tasting notes, pour sizes and prices.
3. Tap the wine you want. The pour size screen opens, with the machine number and, on the Pro, the customer's balance.
4. On the Pro with charging, the customer identifies themselves or chooses to pay with a wallet (section 10). Pour sizes that can be served appear in wine color; the rest, in gray.
5. Tap the pour size (Tasting, Half glass or Glass). The glass appears with two buttons: the X cancels and the check mark pours.
6. Place the glass under the spout and tap the check mark. The machine pours, records the consumption and returns to the main screen.

• If nobody touches the screen for 30 seconds, it returns to the main screen on its own.
• If the interior light is set to off, the lights turn off 25 seconds after returning to the main screen.

Stop button

The red Stop button on the main screen immediately stops pouring at all positions. Use it in case of a spill or if the glass isn't placed correctly.

Messages you may see

How the machine works: whether it pours freely or charges, how it charges and what is shown.

Where each model is configured

The modes

In addition, each machine can be in Home or Commercial mode. A Home machine always pours freely, even if the venue has charging turned on.

My Machines Pro only

In the panel, under Machines → My Machines, choose your venue. On the Agile, the same options are on the tablet, under Configuration → Operation. The Venue configuration applies to all machines at that venue; when you tap Save, the tablets pick it up on their own.

Below, under Machines at this venue, each machine is listed with:

• The Home / Commercial selector. Changing it asks for confirmation.
• Its status: ✓ Online and synced (it took the current configuration); STANDALONE (the tablet uses its own configuration, see section 14); or ✗ Not responding or config out of sync: tap it to resend the configuration.
• The ↻ Refresh status button checks all machines again without changing anything.

If the internet goes down

Without internet, the tablet keeps pouring in free mode, but consumption during that period is not recorded and can't be recovered later: it doesn't appear in the reports.

Emergency fix: phone internet

If the venue's internet provider goes down, you can share a phone's mobile data and keep operating:

1. On the phone, turn on Mobile hotspot or Wi‑Fi hotspot (tethering).
2. On the tablet, connect to the phone's network following the «Internet connection» steps in section 4.

• The phone must be close to the machines: it doesn't have the range of a router.
• It should have a good data signal.

When your usual connection comes back, reconnect the tablet to that network.

How each client identifies themselves, how balance is loaded and how payments are taken with a digital wallet. This whole section applies to the Vitte Pro.

Ways to identify

• With a phone (factory default): the client scans the QR on the main screen («Scan to sign in or register»). The Vitte web app opens on their phone, where they sign in to their account or register with name, phone, email and date of birth. The date is used to confirm they are of legal drinking age. The QR changes every 45 seconds, so always scan the one on the screen.
• With a card or barcode (optional): the system accepts a card reader or a barcode reader, sold separately as accessories. With the barcode reader, the venue can print its own codes for clients: it is a low-cost option. The client holds the card or code up to the reader while on the serving sizes screen. If it doesn't exist: «Card not found, try another card or contact the manager».

If you don't want the QR to show on the main screen (for example, if you only work with cards), hide it from the panel: Preferences → «Show client QR on the screen».

The machine code

The large number on the serving sizes screen is the machine code. It lets the client pick the right machine from their phone when the venue has several.

Client record

In the panel, Clients → List of Clients shows each client's name, phone, balance, category and card, with the Add Balance, New, Edit and Delete buttons. In each client's record:

• Card: their card code. With Associate, the system waits for the next card swiped on the venue's reader and assigns it to the client.
• Category: lets the venue group clients however it likes (see below).
• Total Amount: how much that client has spent at the venue.
• Extra Data: a free field for notes.

Client categories

Categories let you tell apart or group your clients however you like. The system does not apply automatic discounts or bonuses: they are just a reference for the venue.

Loading balance at the register (internal balance mode)

• Requested from the phone: the client requests the top-up from their phone, and the panel (with the Clients screen open) shows the notice «Cash top-up: a client is asking to add balance». You take the payment and tap Accept and credit.
• From the panel: in Clients → Add Balance, look up the client by card or phone, enter the amount and tap Save.

Every top-up is recorded in the Cash Register Report (section 13).

Paying with Mercado Pago or PIX (digital wallet mode)

With the digital wallet, the client pays for each glass with their phone. No balance or registered account needed: it works for occasional clients and for machines with little staff attention.

1. On the serving sizes screen, the sizes appear grayed out («Enabled after validating payment»). Below is the Pay with Mercado Pago button (in Brazil, PIX).
2. The client taps that button and the sizes are enabled.
3. They choose the size. Only then does the tablet generate the QR with the amount to pay. If the venue has more than one wallet, they first choose which one.
4. «Scan the QR to pay» appears. The client scans and pays from their wallet app.
5. When the payment is approved, the glass appears: the client places it under the spout and taps the check mark (or the X to cancel).

• The client has 5 minutes to pay. Cancel voids the transaction.
• If the payment confirmation is slow, the tablet keeps checking on its own every few seconds. There is no need to pay again.
• To take wallet payments, you first need to enter the credentials in the panel: Wallets. The «How do I get the Mercado Pago credentials?» button explains it step by step.

Age check

It keeps people under 18 from using the unit. Turn it on in the panel, in My Machines → Verify minimum age (on the Agile, on the tablet: Configuration → Security → Minors mode). With the check on, people under 18 cannot register and, when tapping the logo to see the wines, the tablet asks for one of these two things:

• the date of birth (DD/MM/YYYY): if the client is under 18, they cannot use the unit. Validating it requires internet. It is chosen on the tablet, in Configuration → Security → Birth date; or
• the minors code: a 4- to 8-digit number that the venue gives only to adults, who enter it to serve themselves.

Where the minors code is set

• Pro: in the panel, My Machines → Override PIN. There is one for the whole venue: when you tap Save, it reaches all the venue's tablets automatically.
• Agile (and any tablet in Standalone mode): on the tablet, Configuration → Security → Minors code.

Only the venue sets and changes the code: clients cannot modify it. If you think someone who shouldn't knows it, change it.

Units with little staff attention

The client orders their glass from the phone and the unit serves it.

1. The client scans the QR, signs in to their account and, from their phone, chooses the wine and size.
2. The order reaches the tablet, which shows the glass with the X and the check mark.
3. Place the glass under the spout and tap the check mark on the tablet. The unit serves and deducts the consumption.

Who serves

It depends on how the venue works: the client walks up to the machine and serves themselves, or a waiter or sommelier confirms the order at the unit and brings the glass to the table it was ordered from.

Special situations

• The tablet handles one order at a time. If another one arrives while one is in progress, the second is rejected and the client has to order again.
• If the client cancels from their phone, the tablet closes the order on its own.
• If the position doesn't have enough wine (with volume control) or the module doesn't respond, the order is not shown and the client gets a notice.
• Without internet, orders don't reach the tablet.

What each indicator on the main screen tells you. See the diagram in section 3.

Liquid level

It appears only if the unit controls volume. With infinite bottle, the factory default, it is not shown (section 7).

• It is a circle at the top left: green if all bottles have enough wine, red if any is empty or has less than one glass left.
• Tap it to see the ml left in each bottle, grouped by module. You can also log a bottle change from there (section 7).
• It also doesn't appear if the unit doesn't report consumption.
• The level is accurate as long as the unit stayed online. If it served while offline, correct it by hand.

Connection status

• It is the small circle at the bottom right. Every 20 seconds the tablet measures how long the server takes to respond. The number is the latest measurement, in milliseconds.
• The color is based on the latest measurements: green if almost all were fast, orange if there were some delays and red if many took longer than 1.4 seconds.
• Tap it to see the latest measurements and the percentage of slow responses.
• If it stays red, check the Wi‑Fi signal where the unit is located or try another network.

Temperatures and divider

At the bottom center you'll see the set temperature for each zone, in °C or °F, with one line per module. On 2-temperature modules, the «Place divider» notice means the zones have different temperatures and you need to put the divider in (section 14); «Remove divider» means they are the same and it's best to take it out.

Notice screens

• «No connection»: the tablet could not reach the server. Check the Wi‑Fi and tap Retry.
• «No service»: the service has been suspended. Contact support.
• «Device not detected»: no module is responding. Tap Find modules or Retry; if it persists, see section 16.

From your computer or phone you manage wines, machines and prices; on the Pro, also clients, balances, payments and reports. This section is the panel's index: each feature is explained in its own section.

How to sign in

1. Go to panel.vittewine.com.
2. Choose the language and fill in Server (your company's name in Vitte), User and Password.
3. Tap Log-In.

To change your password: user menu (top right) → My Data.

Users and permissions

Users are created by Vitte at your request: they can be administrators (they see the whole company) or restricted users (for example, an operator who only sees their own venue and certain menus). Ask support for them. The menu you see depends on your user's permissions.

What each menu contains

The Agile has: Home, Machines (List and Add), Wines and Preferences. The Pro adds Reports, Clients, Wallets and My Machines.

Reports Pro only

List of Consumptions

• Choose a date range (up to 35 days per query; by default, the last 30) and tap Search.
• It shows every glass served: client, machine, wine, winery, variety, size, volume, price and date, across all of the company's venues.
• You can filter by column and export to Excel.
• Use it to see which wines, sizes and machines perform best.
• If «Report consumption» is off (section 9), consumption doesn't appear.

Cash Register Report

• Choose the start and end dates.
• It shows every balance top-up: client, card, source and date. The source shows where the money came from: Cash (top-up made from the panel) or PIX (online top-up through Mercado Pago or PIX, with its reference number).
• The footer adds up Total Cash and Total PIX. Use it for the daily cash count: what was collected at the counter versus what was collected online.
• It can be exported to Excel.

Export to Excel (backup)

The lists of clients with balances, wines, users and the consumption and cash register reports have the Excel Export button in the table toolbar. Exporting is done from a computer.

The details of each configuration screen on the tablet. All of them ask for the password.

Configuration menu (gear)

Offline

Use it when you can't or don't want to configure from the panel: for example, if the machine has no internet or if you'd rather never log in to the panel. It lets you enter by hand, on the tablet, the wine names, the winery, the variety and the ml for each measure. Whatever you enter here takes priority over what comes from the panel.

1. Menu → gear → password → Offline.
2. Before turning it on, leave the positions with no active wines: in the panel, List of Machines → Empty Position on each position (section 6). This way the data you enter doesn't mix with the previous wine's data, such as the tasting notes.
3. Check Offline. Until you check it, the fields are grayed out.
4. Fill in what you want to change: the ml for Tasting, Half glass and Glass, and the label, winery and variety for bottles 1, 2 and 3. Anything you leave empty keeps taking the value from the panel.
5. Tap Save and then Back. You'll see the changes when you go back to the wine screen.

• The measures you enter apply to all positions.
• The «Bottle 1» details apply to position 1 of each module, and the same goes for 2 and 3.
• Prices don't change: they're still calculated in the panel.
• To go back to the panel data, uncheck Offline and save.

Tasting notes cannot be entered in Offline mode.

Modules

• When you open the screen, the tablet looks for the connected modules. Each row shows «Dispenser found» and the position it takes (1, 2 or 3).
• Test makes that module's light blink, so you can tell which is which.
• If you changed the order of the modules, choose the correct position for each one and tap Save (that's also how you leave this screen). Two modules can't have the same position.
• Don't tap «Update»: it's a technical service tool.

Calibration

It adjusts how much wine comes out at each position so the measures are exact. Do it if you notice that glasses come out with more or less wine than configured.

1. Menu → Calibration (wrench). Choose the module and the position.
2. For the test, hang a bottle filled with water. Put a measuring cylinder under the spout, or a glass on a scale set to zero (tare), and tap Test: the machine tries to pour 100 ml.
3. Measure what came out. With water, 100 ml equals 100 g on the scale.
4. Adjust the value with − or +, by the same percentage as the difference. For example, if 120 ml came out (20 % too much), lower the value by about 20 %.
5. It's best to get there in two steps: first lower it to 90, for example, test again and, if it still pours too much, lower it a bit more.
6. Tap Calibrate to save and repeat the test until 100 ml comes out.

Temperature

• Menu → Temperature (thermometer). There's one row per module. Read shows the current temperature of each zone; in Set Left (position 1) and Set Right (positions 2 and 3) you choose the temperatures and tap Save. You can choose °C or °F.
• Allowed range: 5 to 19 °C. Position 1 has to be the same as or colder than positions 2 and 3, with a maximum difference of 8 °C; otherwise, the machine corrects it on its own.
• Recommended values: 7 °C for whites and 14 °C for reds.
• If you set different temperatures in a module, put in the divider (the main screen tells you).

Cooling combinations

The divider

It's a 4 mm acrylic panel that comes with the machine. In each 2-temperature module, it separates bottle 1 (left) from bottles 2 and 3 (right) so each zone keeps its temperature.

1. With the door open, find the slot at the back of the bottle compartment, in the fan area, between positions 1 and 2.
2. Look at the divider edge-on: on the bottom side it has two protruding tabs. The rear one is flush with the back and is the one that goes into the slot. The front one is about 15 to 20 mm from the front.
3. Fit the rear tab into the slot at the back.
4. Slide the divider forward until the front tab stops against the small step on the floor, on the plastic part at the front. The divider stays hooked in the slot (it doesn't come out), but sits forward: it can move inside the slot.
5. Close the door: the door touches the divider and pushes it in until the door is closed. The acrylic on the inside of the door rests against the divider's acrylic, and the left zone (1 bottle) is fully insulated from the right zone (2 bottles).

Cleaning the lines is key to the machine working well, and it's a condition of the warranty.

How often

• Take advantage of bottle changes: if a wine runs out or you remove it before 15 days, clean that position right then.
• If the bottle is still in service, you can stretch the cleaning to 20 days. Don't remove an open bottle just to clean: when it's depressurized, the wine loses the protection of the gas.
• Each position is cleaned separately. Cleaning position 1 doesn't clean 2 or 3, and you don't need to do all three together: clean each one according to its use.
• In the panel, List of Machines shows the days until cleaning for each position (section 6); the count resets when the tablet logs a full cleaning.

Cleaning types on the tablet

Full cleaning, step by step

1. Use an empty wine bottle, no exceptions: a soda bottle or any other drink bottle won't work, because the neck is different and the machine needs to seal and pressurize the bottle. Putting the hose into a container or a kettle won't do either. Fill it with boiling water (not warm, not hot: boiling) like a normal wine bottle, without filling it to the brim, so it doesn't overflow when you put it in and burn you. Don't leave it with too little water: cleaning uses a lot of gas.
2. Hang it in the position you're going to clean, exactly like a wine bottle (section 7).
3. Put a container under the spout. On the tablet: menu → Cleaning (broom). Choose the module and the position, choose Full and tap Start.
4. When it's done, remove the sugar residue from the spout with a regular toothpick: insert it about 2 cm and move it in circles.
5. Do one last discharge of water to rinse. If the spout keeps dripping or the water doesn't come out clear, repeat the cleaning.

Exterior and tablet

• Cabinet and door: with a damp cloth. Don't use abrasive products or sponges.
• Tablet screen: with a soft, damp cloth. Don't use abrasive or alcohol-based products: they damage the screen. If you like, you can use a screen-specific cleaner.

How to get help and what the warranty covers. This is a summary of the warranty certificate; the full certificate is what counts.

Technical support

• Argentina — Technical service WhatsApp: +54 9 11 4087-4685, Monday to Friday, 8 a.m. to 6 p.m.
• You can also submit the case from the After-Sales section of the website, with photos or a video.
• Send: your name, the business name, the machine's address, a description or video of the problem, and the days and times you're available.
• Service always starts remotely, with a mandatory video call. Vitte decides whether a technician needs to visit or the machine needs to go back to the factory.

Warranty

• 12 months from delivery, for manufacturing defects under normal use. During that period, Vitte guarantees technical service and spare parts.
• Replacing parts or the machine doesn't extend the 12-month period.
• Electronic components (power supply, screen, processor) are covered only if the fault is reported within 15 calendar days of delivery.
• Normal use includes cleaning the lines every 20 days at most with the machine's cleaning program (section 15) and, if the machine sits unused, leaving it clean and without wine.
• To use it, you need to show the invoice or proof of delivery.

Vitte is not responsible for damage to people or property caused by improper installation, lack of maintenance or failure to follow the instructions in this manual.

Rental units

On the main screen, next to the Stop button, «Rental» shows if the unit is rented or «P» if you own it (see the overview in section 3). If you own it, you can skip this item.

Shipping to the factory

• The customer packs the machine. Damage from poor packing is the customer's responsibility.
• If the warranty applies, Vitte covers the repair and round-trip shipping. If it doesn't apply, the repair is quoted and shipping is at the customer's expense.
• If Vitte gives you a replacement machine, you can ask for yours back within 20 days, with shipping at your expense. After that period, the replacement machine becomes yours.

After the warranty expires, service continues to be provided by Vitte's Official Technical Service.